The Assertive Communication Style
Assertive communication speakers are more clearly and
directly what their opinions are by without hurting listeners. Speakers
have set their goal before they say.
They will protect their right and still respect to listeners. They
will allow listeners to choose choices that speakers already made. Assertive communication speakers will balance
between healthy relationships and collaborations. Assertive communication style creates a respectful
environment for mutual long relationship.
Non-Verbal
Behavior:
- Friendly
voice
-
Comfortable eye contract
- Welcoming
gestures
- I agree with your opinion, I would like to
recommend
- Could you explain again? I don’t understand
some points.
- Could you drive me to the airport? I am really in a
hurry.
- Please let me know if you have any questions.